Company Info

How do I return an item?

You must first obtain a Returned Merchandise Authorization (RMA) Number if for any reason you need to return an item. All you need do is call Customer Service on 1-902-890-8189 to obtain your RMA Number. Any items received by Zen Health Supplies Ltd without a RMA Number clearly marked on the package may be rejected and returned to sender. Any item returned is subject to a 15% Administration & Restocking (A&R) charge unless otherwise agreed in advance when obtaining your RMA Number.

Please note we can not accept for return any lubricants that have been opened. We have samples of most lubricants so you can try before you buy - just ask.

To read our full Returns Policy click on the Terms & Conditions link at the bottom of this page.