Company Info



Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of ZEN Health Supplies Ltd. The collective work includes works that are licensed to ZEN Health Supplies Ltd. Copyright 2012, ZEN Health Supplies Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ZEN Health Supplies Ltd or purchasing ZEN Health Supplies Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ZEN Health Supplies Ltd or to purchase ZEN Health Supplies Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ZEN Health Supplies Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Price and Payment Policy
All prices quoted are in Canadian Dollars ($) and exclude any taxes and shipping. Any applicable taxes and shipping will be clearly shown during the check-out procedure. All transactions and payments to ZEN Health Supplies Ltd must be made in Canadian Dollars ($).


Trademarks
All trademarks, service marks and trade names of ZEN Health Supplies Ltd used in the site are trademarks or registered trademarks of ZEN Health Supplies Ltd


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ZEN Health Supplies Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ZEN Health Supplies Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ZEN Health Supplies Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
ZEN Health Supplies Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ZEN Health Supplies Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a ZEN Health Supplies Ltd product is mistakenly listed at an incorrect price, ZEN Health Supplies Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ZEN Health Supplies Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ZEN Health Supplies Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ZEN Health Supplies Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
ZEN Health Supplies Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ZEN Health Supplies Ltd.

Returns and Refund Policy
ZEN Health Supplies Ltd believes in the products available on this website and we want you to be delighted with the shopping experience we provide. This policy is intentionally comprehensive so you have confidence you are dealing with a responsible company that values its clients.

i) You must first obtain a Returned Merchandise Authorization (RMA) Number if for any reason you need to return an item. All you need do is call Customer Service on 1-902-497-4913 to obtain your RMA Number. Any items received by ZEN Health Supplies Ltd without a RMA Number clearly marked on the package may be rejected and returned to sender. Any item returned is subject to a 15% Administration & Restocking (A&R)  charge unless otherwise agreed in advance when obtaining your RMA Number.

ii) If you receive any item that is faulty we ask you contact Customer Services on 1-902-890-8189 within 21 days to obtain a RMA Number so we can arrange for the item to be returned for an exchange, for a ZEN Health Supplies Ltd store credit to be applied to your account to the value of item or for a refund on your credit card to the value of the item less shipping costs.

iii) If you receive any item you no longer want or if you wish to cancel all or part of your order we will be happy to help you return or cancel the item. If the item has not been shipped we will provide you with either a ZEN Health Supplies Ltd store credit or refund the full amount to your credit card without any additional charges. If the item has been shipped we will help you return the item for a ZEN Health Supplies Ltd store credit or refund the item amount to your credit card less shipping and a 15% A&R charge.

iv) Delivery costs and insuring the returned item is the responsibility of the customer. ZEN Health Supplies Ltd is not responsible for lost or damaged items being returned.


While we will endeavour to accept items for refund or exchange there are some that can not be accepted as we would be unable to sell them to other clients: Examples, although not limited to this list, are :

v) We will not accept for refund any liquids including but not limited to oils, lotions, gels, cleaning liquids, essential oils. If the liquid has a tamper evident seal clearly intact and unused we will consider accepting the item for return.

vi) We will not accept for refund any item including but not limited to face cradle covers, towels, linen for refund that has or in our opinion appears the have been used, washed or soiled.

vii) We will not accept for refund any book, dvd, cd or sample products.

viii) We will not accept for refund any high value "special order" item without a minimum re stocking charge of 20%. All high value "special order" items will be clearly identified as a high value"special order" item prior to placing the order. Any item of high value specifically ordered for you or that we do not usually stock will not be refunded after 30 days.

viiii) Once the item has been received by ZEN Health Supplies Ltd can any exchange, store credit or refund be issued. We will process the exchange, store credit or refund within 24 hours of receiving the item and inform you once it has been completed. Refunds are only issued to the same credit card as used when placing the original order. Please note your credit card company may take longer to process any refund, perhaps 7-10 days!

x) Finally, items collected for return in person by a ZEN Health Supplies Ltd representative are still subject to a shipping fee and a 15% A&R charge.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the province of Nova Scotia, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of ZEN Health Supplies Ltd products) shall be in the Provincial or Federal courts located in Nova Scotia, Canada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ZEN Health Supplies Ltd products) must be commenced within one (1) year after the claim or cause of action arises. ZEN Health Supplies Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ZEN Health Supplies Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a ZEN Health Supplies Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
ZEN Health Supplies Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ZEN Health Supplies Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ZEN Health Supplies Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ZEN Health Supplies Ltd in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless ZEN Health Supplies Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, ZEN Health Supplies Ltd may link to sites operated by third parties. However, even if the third party is affiliated with ZEN Health Supplies Ltd, ZEN Health Supplies Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ZEN Health Supplies Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ZEN Health Supplies Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).